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BizBet Casino Terms & Conditions
1. General terms and acceptance
These terms apply to your use of the BizBet Casino website, account services, games, promotions, payment functions and any other services made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information and any specific terms displayed for a game, offer or service. If there is an inconsistency between these terms and specific promotional or product rules, the specific rules may apply to that promotion or product.
You must not use the website unless you are legally permitted to participate in online gambling in your location. Players in Australia should check the laws that apply in their state or territory and ensure that online gambling is lawful for them before using the service. BizBet Casino may restrict access where required by law, regulation, technical controls or internal compliance procedures.
You must be at least the minimum legal age applicable to online gambling in your location. We may request evidence of age and identity at any time. If you cannot provide suitable information, or if information provided appears inaccurate or incomplete, access to your account may be limited, suspended or closed.
You are responsible for reading the current version of these terms. Terms may be updated from time to time to reflect changes to the service, applicable law, security requirements or business practices. The updated version will apply from the date it is published, unless a different date is stated. If you do not agree to an updated term, you should stop using the website.
Account information and security
You must provide information that is true, accurate, current and complete when creating or maintaining an account. You must promptly update information if it changes. An account is generally intended for one person and must not be sold, transferred, shared or used on behalf of another person. You are responsible for keeping login details confidential and for all activity carried out through your account, unless you notify us promptly that your account may have been compromised.
- Do not create an account using another person’s identity or information.
- Do not allow another person to use your account or payment method.
- Do not attempt to bypass age, identity, location or account controls.
- Notify BizBet Casino promptly if you believe your account or login details are not secure.
- Use the website only for lawful purposes and in accordance with these terms.
2. Deposits, withdrawals and account balances
Available payment methods, minimum and maximum transaction amounts, verification requirements and processing arrangements may vary. Information displayed at the time of a transaction forms part of the applicable payment terms. You should check those details before confirming a deposit or withdrawal.
You must use a payment method that belongs to you or that you are authorised to use. Payments may be reviewed for security, fraud prevention, financial crime controls and compliance with applicable requirements. We may delay, decline or reverse a transaction where additional checks are needed or where a transaction appears unauthorised, unlawful or inconsistent with these terms.
You remain responsible for ensuring that funds deposited into your account are lawful and available for use. Do not deposit funds with the intention of using the account as a bank account, transferring funds for another person or disguising the source of money. We may ask for information or documents to verify identity, payment ownership, source of funds or source of wealth where appropriate.
A withdrawal may not be completed until required verification checks have been satisfied. The name and details associated with a withdrawal may need to match the verified account information or an approved payment method. Processing times can depend on the selected method, financial institutions, verification checks and circumstances outside our control. Any fees or conditions shown during the transaction process should be reviewed before confirmation.
You should check your account balance and transaction history regularly. If you identify an error, unauthorised activity or an incorrect balance, notify us through the available support channel as soon as possible. We may correct obvious errors, including incorrectly credited funds, and may cancel affected transactions where permitted.
Games, bets and technical issues
Game rules, available markets, odds, outcomes and settlement information may be displayed on the website. You are responsible for reviewing the relevant rules before placing a bet or starting a game. A bet or game entry is normally treated as accepted only when confirmed by the website. A pending, declined or interrupted transaction should not be assumed to have been accepted.
If a technical fault, software error, communication failure or other system issue affects a game, bet, balance or result, we may take reasonable steps to investigate and correct the issue. This may include voiding an affected transaction where permitted by the applicable rules. You must not exploit an error or continue using a service that you know is malfunctioning.
3. Promotions, prohibited conduct and account action
Promotions, bonuses, rewards and campaigns are subject to their own terms. Those terms may include eligibility criteria, expiry dates, wagering or playthrough requirements, qualifying products, transaction restrictions and maximum or minimum conditions. You should read the full offer terms before opting in or using a promotional benefit. If an offer term is unclear, seek clarification before participating.
Unless the relevant promotion states otherwise, a promotional benefit may be limited to one person, household, device, payment method or account. We may withhold or remove a benefit where there is evidence of duplicate accounts, abuse, collusion, automated activity, misleading information or conduct intended to obtain an unfair advantage.
Prohibited use
- Using the website for fraud, money laundering, terrorist financing or any other unlawful activity.
- Interfering with the website, games, security features, networks or other users.
- Using bots, scripts, automated tools, scraping software or other unauthorised technology.
- Attempting to manipulate outcomes, exploit vulnerabilities or gain an unfair advantage.
- Submitting false, misleading, stolen or unauthorised identity or payment information.
- Engaging in abusive, threatening, harassing or discriminatory behaviour towards staff or other users.
- Using the website while subject to a gambling restriction or account exclusion that applies to you.
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity presents a security or compliance risk, or continued access is not appropriate. We may also take action where required by law or by a relevant authority. Any available balance will be handled in accordance with applicable law, transaction records and the circumstances leading to the action. We may request information before determining how an account or balance should be resolved.
If you wish to close your account, you should stop using the service and follow the available account closure process. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or suspected unlawful activity. A closed account must not be replaced with a new account to avoid a restriction or exclusion.
4. Responsible gambling, privacy and legal information
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and do not gamble when affected by alcohol, stress or other factors that may affect your judgement. Never chase losses or borrow money to gamble.
Tools and support options may be available to help you manage your gambling. These may include deposit limits, time reminders, cooling-off periods, account restrictions or self-exclusion. If gambling is no longer enjoyable or is causing concern, stop playing and seek help from an appropriate Australian support service or health professional. You can also use the account controls available through the website where applicable.
Personal information is handled in accordance with the BizBet Casino Privacy Policy. Information may be collected and used for account administration, identity verification, payment processing, security, responsible gambling measures, customer support, legal compliance and service improvement. By using the website, you acknowledge that information may be processed for these purposes as described in the Privacy Policy.
The website and its content are provided subject to applicable law. We aim to keep information accurate and services available, but uninterrupted access cannot always be guaranteed. Access may be affected by maintenance, telecommunications failures, device issues, internet conditions, security events or circumstances beyond reasonable control. You are responsible for using suitable equipment, software and internet access.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where permitted by law, liability is limited to the extent reasonably necessary in the circumstances. You should obtain independent legal advice if you do not understand any part of these terms.
Questions, complaints or requests about your account should be submitted through the support options provided on the website. Please include enough information to help identify the issue, but do not send passwords or unnecessary sensitive information. We may need to verify your identity before discussing account details or making changes.