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Privacy Policy
Information we may collect
The information collected depends on how you use BizBet Casino and the features you access. We seek to collect information that is reasonably necessary to operate the website, provide gambling services, protect users and meet our legal and compliance responsibilities. Information may be collected directly from you, automatically through your use of the website, or from service providers and other sources where this is permitted.
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and records of your requests. We may also keep information about responsible gambling settings, account activity and communications with support. This information helps us create and administer your account, respond to questions and provide relevant account services.
Identity and verification information
To verify identity, age, eligibility and account ownership, we may request documents or information such as identity documents, proof of address and other verification material. We may also handle information used for customer due diligence, responsible gambling assessments, fraud prevention and security checks. Verification information should be supplied through the channels made available for that purpose and should be accurate and current.
Payment and transaction information
We may collect or receive records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction amounts and payment status. Payment providers may process payment credentials directly, meaning BizBet Casino may not receive or store every payment detail. Transaction records help us operate accounts, investigate payment issues, identify unusual activity and satisfy financial and compliance requirements.
Device, usage and cookie data
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, links selected, access times and information about how you interact with the website. We may use cookies and similar technologies to remember preferences, keep sessions secure, understand website performance and improve the user experience.
How we use personal information
Personal information is used for legitimate business, service, safety and compliance purposes. We do not seek to collect more information than is reasonably needed for these purposes. Depending on the circumstances, we may use information to:
- Create, verify, maintain and manage your account.
- Provide access to the website and gambling services you request.
- Process deposits, withdrawals and other account transactions.
- Confirm your identity, age and eligibility to use the services.
- Detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other unlawful or harmful activity.
- Meet legal, regulatory, taxation, record-keeping and responsible gambling obligations.
- Provide customer support, respond to enquiries and resolve complaints or technical issues.
- Monitor, test, maintain and improve the performance, security and functionality of the website.
- Understand general usage patterns and produce internal reports and analytics.
- Send service messages about accounts, transactions, security, changes to the website or this Privacy Policy.
- Send marketing communications where this is permitted and where any required consent or preference has been obtained.
We may combine information collected from different interactions where this is reasonably necessary to keep accounts secure, provide services, prevent abuse or maintain accurate records. We may also use information to establish, exercise or defend legal rights and to protect BizBet Casino, players and other people from harm.
Marketing choices
You can choose whether to receive promotional communications where preference controls are available. You may withdraw consent to marketing at any time by contacting support@bizbetcasino.wtf or by using an unsubscribe option included in a marketing message. Withdrawing marketing consent does not stop essential service communications, such as security alerts, transaction notices or messages about your account.
Sharing information with service providers
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy. Recipients may include payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention providers, professional advisers and other suppliers that help operate the website. These providers are expected to handle information appropriately and only for authorised purposes.
Information may also be disclosed where required or permitted by law, court order or another lawful request. This may include disclosures to relevant authorities, law enforcement bodies, legal advisers, auditors or other parties involved in protecting legal rights, investigating suspected wrongdoing or responding to a security or safety issue. We do not sell personal information as a general business practice.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files placed on your device when you visit a website. BizBet Casino may use essential cookies to enable login, account security, session management and core website functions. Other cookies or similar technologies may help remember settings, measure performance, understand how pages are used and support relevant communications.
Some cookies may be placed by service providers that support website analytics, security, payments or other functions. Cookie availability and operation may change as the website is updated. You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some parts of the website, including account or transaction functions, may not work correctly.
Keeping information secure
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and internal handling requirements. No website, online account or electronic transmission can be guaranteed to be completely secure.
You should keep your login details confidential and contact support promptly if you suspect unauthorised account activity. Do not share passwords, verification codes or other security information with another person. We may ask for additional information when investigating a security concern, protecting an account or confirming that a request has been made by the correct player.
Storage and retention
Personal information may be stored by us or by service providers in Australia or other locations, subject to appropriate safeguards and applicable requirements. We retain information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted.
Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, destroy it or anonymise it. Information that cannot be deleted because it must be retained will generally be restricted to the purposes for which continued retention is required.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask us to provide access to your information, correct information that is inaccurate or incomplete, or delete information that is no longer needed where deletion is permitted. You may also ask questions about how your information is used, request information about a privacy matter, or withdraw consent to marketing.
Making a privacy request
To exercise your data rights, including requesting access, correction or deletion of your information, or withdrawing consent to marketing, contact support@bizbetcasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or sensitive information.
- Access: ask for a copy of, or information about, the personal information we hold about you.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information that is no longer required, where deletion is permitted.
- Marketing consent: withdraw consent to promotional communications at any time.
We will consider and respond to privacy requests within a reasonable period. Some requests may be refused, limited or delayed where this is permitted or required, including where fulfilling the request could affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with legal record-keeping duties. If information cannot be deleted because it must be retained, we will explain this where appropriate and restrict its use to the required purpose.
Accuracy and updates
Please keep your account details accurate and tell us if your information changes. We may ask you to update information or provide further verification where necessary to keep records accurate, protect your account or comply with our obligations. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website applies from its stated update date.
If you have a concern about the way your personal information has been handled, contact support@bizbetcasino.wtf first so the matter can be reviewed. Please provide relevant details and supporting information where available so that the privacy issue can be assessed and addressed appropriately.